What the concierge fee actually buys.
Candoo charges a monthly membership, and a concierge fee when we bring in an outside pro. Here is what each one covers and where the line falls.
What the membership covers
- The seasonal maintenance visits and everything done on them
- Your concierge’s time — walking the house, scoping work, planning what comes next
- Priority scheduling, and member rates on the work
- The documented history of your home, kept current
What is billed separately
- Parts and materials, at cost
- Work by an outside pro we source — their price, plus the 10% concierge fee
- Larger projects, quoted and approved before they start
Nothing in this column happens without you approving it first.
A worked example
Say the water heater needs a plumber, and we bring one in.
- Plumber’s quote
- $500
- Concierge fee (10%)
- $50
- Your total
- $550
An illustration. Your concierge quotes the real numbers on the real job, before anything is booked.
What the concierge fee pays for
- Finding and vetting the pro, from a network we already know
- Scheduling the work and coordinating it
- Carrying the messages between you and the pro
- Checking the work when it is done
- Chasing the warranty if something goes wrong afterwards
When the fee does not apply
The concierge fee applies only when Candoo finds and matches a pro for you. If you already have someone you use and we schedule the visit or pass along a message, there is no fee.
It is always disclosed before you approve any work. The quote shows the pro’s price and the concierge fee on separate lines, so the total is the number you agreed to. If a fee on a specific job is not clear, email hello@candoo.co.
Common questions about the fee
Is the membership the whole cost?
No, and it is not meant to read that way. The membership covers the maintenance visits and your concierge. Parts and materials are billed at cost, work by an outside pro we source carries the concierge fee, and anything beyond routine maintenance is quoted and approved by you first.
When does the concierge fee apply?
Only when Candoo sources an outside pro for you. If you bring your own pro and we schedule the visit or pass along a message, there is no fee.
What does the concierge fee pay for?
Your concierge’s time on that job — finding and vetting the pro, coordinating the work, checking it when it is done, and chasing the warranty if something goes wrong later. It is 10% of what the pro charges.
When will I see the fee?
Before you approve the work. The quote shows the pro’s price and the concierge fee on separate lines, and nothing is booked until you say yes.
What if I barely use it in a given month?
Some months are quiet. The maintenance still happens on schedule, which is where most of the value sits — the failures you never hear about because a filter got changed or a line got flushed.
Can I cancel?
Yes. Month-to-month, no commitment, no cancellation fee.
Get the numbers for your house.
We will walk through what your home needs, what the membership covers, and what an outside pro would run — on a call, with no obligation.
Or call/text anytime — (855) 914-9493
Month-to-month. Cancel any time.